In addition to the above, we may also use your personal data to perform analytics and usage analysis (including through aggregated or pseudonymised data) to understand how users interact with the platform and improve the performance, design, and safety of GyanTV.

How we Share wour Information

We do not share your personal information publicly or make it visible to other users. However, we may share your information in the following circumstances:

With your consent: We may share your information with third-party services or platforms only when you explicitly allow us to do so.

With our service providers: We engage trusted third-party service providers to help operate and maintain GyanTV. These may include:

• Cloud storage and hosting services

• Call infrastructure providers

• Analytics and diagnostics partners

• Customer support tools

• Security and fraud detection services

• User engagement and notification platforms

• AI service providers, including providers of content moderation tools, chatbot infrastructure, and prompt generation systems

These providers only process your information on our behalf and under strict confidentiality and data protection obligations.

For legal and safety reasons: We may disclose your information if necessary to:

• Comply with applicable laws, legal proceedings, or valid government requests

• Respond to law enforcement inquiries

• Enforce our Terms and Conditions of Use or investigate policy violations

• Detect or prevent fraud, abuse, or technical issues

• Protect the rights, safety, and property of GyanTV, our users, or the public

With our group entities: We may share your information with our parent company, subsidiaries, and affiliated entities to support the provision, improvement, and security of GyanTV.

In case of a business transfer: If GyanTV is involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the relevant third party as part of that transaction. If such a transfer affects your rights, we will notify you as required by law.

Aggregated or de-identified information: We may share aggregated or de-identified data (which cannot be used to personally identify you) with partners or third parties for analytics, research, or service improvement purposes.

How we Protect your Personal Information

We use a combination of technical, physical, and administrative measures to help keep your personal information safe from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These safeguards are designed based on the type of information we collect, and the risks involved.

However, your account security also depends on you. Please keep your login details, especially your password, confidential and do not share them with anyone.

While we take reasonable steps to protect your information, no system is completely secure. Information shared over the internet always carries some risk. We cannot guarantee that our safeguards will stop every unauthorized attempt to access or misuse your personal data.

If we ever identify a suspected breach of your personal information, we have procedures in place to respond. Where required by law, we will notify you and the relevant authorities as soon as possible.

Changes to this Policy

We may update this Privacy Policy from time to time. For material changes that affect your rights or how we use your data, we will reach out to you directly, such as through an in-app notification, or SMS.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.

Data Retention

We retain your personal information only for as long as it is needed to provide our services and for other lawful purposes.

If you request deletion of your account, we will remove your data from our active systems. However, copies of certain information may continue to exist in backup storage or archived versions of the platform.

Your Rights

Under Indian data protection laws, you have certain rights in relation to your personal data. These include: 

Review and correction: You have the right to review the personal data you have provided and request correction of any incomplete or inaccurate information we hold. We may need to verify the accuracy of the updated data before making the change.

Withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to your withdrawal.

Additionally, if you withdraw your consent, object to processing, or choose not to provide certain personal information, we may be unable to provide some or all of our services to you.

How to exercise your rights: To exercise any of these rights, please contact us at support@gyantv.in.  For your safety, we may ask you to verify your identity before we process your request. 

Marketing communications: You can opt out of receiving marketing communications from us at any time by emailing us at support@gyantv.in. Please note that even if you opt out of marketing, we may still contact you with important service-related or administrative messages, as permitted by law.

GRIEVANCE REDRESSAL MECHANISM

If you have any complaints, concerns, or grievances regarding your rights under these Terms, or the Services provided to you, you can contact us through the following channels. We will require the phone number linked to your account in order to process and resolve any grievance.

Email Support: For service-related issues such as app performance, please contact our support team at support@gyantv.in. 

Grievance Officer: For complaints relating to your rights under these Terms, or the Services provided to you, please contact our grievance officer at the details provided below:

Name: Shruti Gupta

Email: grievance.officer@gyantv.in 

Address: 1501, 19th Main Rd., Sector 1, HSR Layout, Bangalore, Karnataka - 560102